01842 753122
Norwich Road, Kilverstone, Thetford, IP24 2RF


“Your kindness to mum when you were looking after her at home was not forgotten by her or her family and we would like to thank you all for the sterling job you do for people at a very vulnerable time in their lives” Kathy and family

” I would like to take this opportunity to thank you and your team for the outstanding care you have given to my Mother-in -law. It is rare to find people that have such an understanding manner, and the kindness that you have given her has been exemplary. She has total confidence in your staff which is so important to someone in her situation.” Neville

 You’ve been singing our praises since Christmas………

I would like to thank the staff for making David and my Anniversary a special day. Special praise for Jeanette for making Dave look so good, also for the lovely flowers and card and Anita for the lovely cake.All the staff on the 24th went way and beyond their duties to give us a day to remember. Many thanks………Sandy

Consistently high standard maintained by a happy staff are the observations I make on every occasion I have visited my father.Rachael and Tessa are proficient Managers and as a consequence Red House is calm and happy………… Susan

(My father) is able to vocalise his needs and these are always promptly and appropriately dealt with…….Anon

We are most grateful for the care, help and friendship that everyone at the Red House gave to my Father over the last couple of years. Whilst he would have preferred to be in his own home where he had lived for 49 years, he knew this was no longer an option. Lyn spent a lot of time over recent years looking for a suitable care home for him and the Red House was without doubt at the top of the list by a clear margin. so when the time came we counted ourselves lucky that Red House could accommodate dad at that time. The personal touch was what really made a difference – from his strange restricted and old fashioned meal preferences to the carers joining in with his particular sense of humour, made all the difference. Once again, many thanks to you all for everything that was done for my dad. Also for the help and friendship given to us during our visits, we were always made to feel welcome and it has been much appreciated………Paul

Can I just compliment all your staff. Both…… parents and myself noticed just how attentive and caring they were with your residents. Very often Care Homes are in the news for the wrong reasons so it was lovely to see such caring staff……...Carol

It’s absolutely gorgeous here… I have no words………John

You have very well trained staff who Care. The Management is excellent……. Rae

I’ve had a bad experience with Carers in the past but since I’ve been with Randale Care my confidence and trust have been renewed enormously. You do everything very well and professionally……… Deb

I wanted to let you know what it was like when I visited mum recently. The staff I met were so attentive and caring to mum.I had a lovely visit and went home completely happy that she was happy and well looked after. The staff on duty were wonderful. Please could you make sure they are commended for this, particularly the member of staff doing the drug round that evening. I want to also thank you for taking such swift action with the issues I raised.Your actions were swift and effective. My family are grateful and reassured that mum is in a good place –Claire

And another one from our Domiciliary Service;

“I would like to say thank you for all your help, all the carers have been lovely and nothing has been too much for them. It has helped us through a very difficult period. If anything should change I will contact you again as I really don’t think we could get this level of care anywhere else” – Jo