01842 753122
Norwich Road, Kilverstone, Thetford, IP24 2RF

Welcome to Randale Care

Formed December 2014, Randale Care is a newly established care provider based near Thetford in Norfolk. The directors Andrew Baker and Neil Pettit have a long and successful history in the construction industry with a reputation for delivering exceptional housing projects throughout East Anglia. They are determined to bring their passion for excellence and quality to the care sector. To this end they have established a team of experienced and highly trained staff who are focused on enhancing the lives of all residents and clients by providing the best possible level of care.

Our aims:

  • We place the rights of our clients at the forefront of our philosophy of care.
  • We seek to advance privacy, independence, dignity, fulfilment and choice in all aspects of the environment and the services we provide.
  • We ensure through our recruitment and training policies that all members of our staff share in and promote our values.

New to the area? Thetford is a town really worth getting to know.

See all our latest   Testimonials

Recent testimonials;

I would like to take this opportunity to thank you and your domiciliary team for the outstanding care you have given to my Mother-in-Law. It’s rare to find people that have such an understanding manner, and the kindness that you have given her has been exemplary. She has total confidence in your staff which is so important to someone in her situation. My grateful thanks to you all and we look forward to receiving your continuing care. Neville

Very pleasant staff at Redgate, Staff member very helpful, excellent knowledge of all the patients, a lovely home with a lovely atmosphere. Well managed and efficient.      The Continence Team

To Rachael and the team. We would like to say what a wonderful job you have made of the alterations to Redgate House. You have put in so much thought for the care and well being of the residents and we wish you all every success in the future.     Wendy and David

To all the wonderful Carers who helped to make my dad’s final days that much easier. Thank you will never be enough. ….. He was so very anxious and scared in in his last years. However, your kindness, care and compassion gave him both dignity and reassurance to the very end. You truly are very special people and I wish you the happiest of Christmas’…………...Jayne ( Red House )

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Coronavirus Information update.

Update 20/10/2020 There is to be no immediate change to our Visiting policy. However, we are pleased to announce we are erecting a visitor cabin at both Redgate House and Red House and hope these will be up and running by the end of November. 

On 21st July we finalised our detailed plans to bring visitors back into our homes. Letters and emails were sent to families.
Please see a copy of the letter below.  Other family members are able to request a copy of our full Visitor Policy by telephoning  either Red House or Redgate House.

Dear family members and friends,

We are pleased to announce we feel able to start cautiously receiving visitors, albeit in a controlled and scheduled way. We are aware what an incredibly difficult time this has been for you all and we thank you again for your patience and support.

We are aware the government are on the cusp of introducing guidelines to facilitate this but have decided to initiate moves ourselves ahead of their announcement. We are fully prepared to adapt our strategy accordingly in the light of any additional forthcoming guidance.

Please see the attached/enclosed policy document that outlines our full and comprehensive strategy.

This should explain everything you need to know about visiting a Randale Home.

You can begin phoning to  make visit bookings from Monday 27th July but no visits will commence until Monday 3rd August. Please ring during office hours to speak to a manager to make your booking.

As a group of Family and friends we ask that only essential visits still take place and that closest family members are prioritised. We are truly excited to make this first move as the homes have just not been the same without you all.

We’re so looking forward to seeing you all again very soon.

 

Thank you from all at Randale Care

 

Latest news from Randale Care

Redgate Musical session

Lockdown fun

Karaoke Time

Great singing everybody

Pool fun

Old skills coming back

Cards to a loved one

Residents messages of love